Skip to Primary Content

Nicollet Veterinary Clinic

Our Clinic Policies

Nicollet Veterinary Clinic is pleased to provide you with our policies and important information that can simplify the process of getting veterinary care for your pet.

Payment Policy

Payment is due in full at the time services are rendered. We accept cash, check, VISA, Mastercard, Discover, and American Express. We also accept Care Credit which provides credit for health-related expenses interest-free for up to six months. (Apply at

Appointment Policy

Office hours are by appointment.

Calling as early as possible for a sick animal will give us the best opportunity to schedule an appointment to meet your pet’s needs. Please tell a staff member if you feel your animal needs to be seen immediately; asking for a Doctor to call you may delay treatment.

We cannot accommodate late appointment arrivals; please be ready for your appointment at the scheduled start time. Multiple late appointment arrivals will be subject to a fee.

We require a 24-hour notice to cancel a routine appointment, and a 48-hour notice to cancel a surgery appointment. Cancellations that do not follow notice requirements are subject to a fee.

Missed appointments with no notification will be charged $50.00 for a routine appointment and $100.00 for a surgery appointment. We require a $50.00 deposit for all new client appointments; if the appointment is missed, the $50.00 is applied to the missed routine appointment fee. We require a $100.00 deposit for all surgery appointments; if the appointment is missed, the $100.00 is applied to the missed surgery appointment fee.

Keeping your appointment time or providing adequate notice if needing to reschedule is appreciated, as we have many patients that have urgent appointment needs where their health depends on it.

Medication Policy

We require 24-hour notice for all prescription refill requests. To request a refill, call the main clinic phone number and follow the prompt to the prescription refill request voicemail.

We cannot accept returned medication once dispensed, even if it is unopened. If your pet experiences a reaction to a medication or refuses due to palatability, we can request a refund from the vendor at their discretion.

E-mail Policy

We are not able to give medical advice, accept prescription orders, schedule or cancel appointments, or conduct hospital business via e-mail. Please contact us by phone or in person.